DO YOU HAVE A BRICK-AND-MORTAR STORE?
Yes! We have a walk-in retail store located in the Orchard Mall of West Bloomfield, Michigan, at the Orchard Lake Road and Maple Road Intersection. We're located at 6353 Orchard Lake Road, West Bloomfield, Michigan 48322.
WHAT ARE YOUR HOURS?
Mon-Fri 10am - 5:30 PM
WHAT IS YOUR RETURN POLICY?
7 days full refund or store credit. 7+ days store credit only. Refunds must be accompanied by original receipt. Returns must have all tags attached & products must be in original condition. Read more about in-store and online returns here.
Shipping charges are not refundable.
DO YOU OFFER FREE SHIPPING?
Yes, during certain promotional periods we offer coupon codes for free shipping BUT you can always take advantage of automatic free shipping on orders over $250! We offer international shipping, however, please be advised Guys N Gals does not assume the responsibility of import and duty fees.
WHY IS SOME OF YOUR IN-STORE PRODUCT NOT AVAILABLE ONLINE?
Though we are continually working to expand our product offering available online, several of our brands run on a seasonal rotation, and only offer product for a limited time. We will be working to accommodate our customers needs and are always available over the phone (248-851-1261) to help customers purchase items found on our instagram, or answer questions about our in-store inventory.
DO YOU PROVIDE RETURN SHIPPING LABELS FOR RETURNS OR EXCHANGES?
No we do not. Customers are responsible for all return shipping costs. An alternative option is returning your item(s) to our brick and mortar store location in West Bloomfield, MI.
HOW DO I CHECKOUT IF I DON'T KNOW MY ACCOUNT PASSWORD OR DIDN'T SET AN ACCOUNT UP?
Our web site allows you to check out as a guest. No need to create an account if you don't want one. If you used the guest checkout option but would like to connect your order with an account on our website, please reach out to firstname.lastname@example.org and we will help you out!
WHY WOULD I WANT TO MAKE AN ACCOUNT ON ShopGuysNGals.Com?
So many reasons! From your "My account" page, you can access past (and current) orders, view + save your shopping cart, and create a wish list.
HOW DO I GET PROMOTIONAL CODES AND WHERE DO I REDEEM THEM?
Just add your name and email address to our mailing list and you will receive promotional emails and our newsletter. Promo codes can be redeemed on our web site when placing an order.
CAN I MAKE AN EXCHANGE OR RETURN IN PERSON?
Yes you can! Please stop by 6353 Orchard Lake Road, West Bloomfield, MI 48322 during store hours to make your return or exchange.
CAN I USE A GUYS N GALS GIFT CARD FOR MY ONLINE PURCHASE?
If you would like to use a Guys N Gals Gift Card as payment for your online purchase please call us at 248-851-1260 Monday-Friday between 10-530 EST. Saturday 10-5. Our website does not currently support accepting Gift Cards as payment but we are more than happy to assist you with this over the phone! Our website developers are actively working towards resolving this issue in the near future.